Was on hold for over 20 minutes then THEY disconnected me . Have now been on for 40+ minutes. I am calling about hidden charges. They call them exchanges but by the time charges are paid it would have been cheaper to to book room outright Buyer beware! Also they pushed gold membership which we purchased. After purchase they told me of the many many limitation which made the upgrade useless for us. Flushed that money down the toilet. read full review »