Anyone who has worked in a service related industry could rattle off a long list of DOs and DON'Ts as it pertains to providing good customer service. Customer service is one of the most important aspects of sales. It is one thing to make a sale once, but if a company wishes to continue in business year after year, how it handles customer service makes the difference in longevity and profitability. As any sales person should know, it is easier (and generally costs less internally) to sell another item to an existing customer than to... read full review »