I ordered Red Dead Redemption (PS3) from Play.com on the 29th September 2010. It wasn't my first order with this company so I had no reason to doubt the service. But up to this day I have not received the game nor a refund. It is appalling that you have to wait 21 days before you can mark an order as missing! When I did, I got this stupid form in my mailbox stating that I did not receive the order. I signed the form and sent it to the Freepost address in Belfast as instructed. I cannot even phone the customer service center from... read full review »