after trying to refill by phone as i always have for a year now my phone was inoperative. with incoming and out going calls not working at all. when i called customer service i was greeted by a verizon recording stating they could not authenticate my phone. with no other phones to call cc im am now stuck with no service and with the river levels rising i just might throw my phone in and watch it drowned just like straight talks non american speaking customer care reps...straight talks sux read full review »