With the EZ Grant Pro, I believe I spoke with a customer service representative through their on-line chat support. However, irrespective of whether or not I spoke with a customer service representative or read their Terms and Conditions link, the fact remains that their sales website states repeatedly throughout the website that the CD is free of charge with the exception of shipping and handling. Understand, if in order to own the CD one is necessarily charged $89.61 per month, then the CD is decidedly not free. If the CD is not free, thi... read full review »