I spent 3.5 hrs on 11/29/10 (from 4 pm to 7:30 pm) trying to reestablish home internet connection for an outage that had occurred on 11/28. We have a home PC directly connected to the modem and an Apple using the home wireless network. As is routine for me, I kept notes of the numbers I called, the names of the people I spoke with, and the outcomes of the conversations. I ended up with two pages of notes, names of at least six ATT reps, and several different toll-free phone numbers and--the short of it was-- still my connection problem... read full review »