Whatever happened to "SATISFACTION GUARANTEED, OR YOUR MONEY BACK'? I have one of your power 1/2' hammer drills.It is stuck on the 'hammer'function.It was replaced on 01/28/02 because of a defective chuck.It has not been used that often.Your people at your Eastwood Mall location said that there was nothing they could do for me.I told them if I did not get satisfaction my family would never shop at Sears again and was told the same thing.I feel bad for arguing with them because they were nice peope, They were following... read full review »