I purchased a laptop (model US-VGN-SR90LBOM) on 12/29/09. It was delivered a few weeks later. Since then, I have had 4 service calls, each resulting in my inability to use the computer for weeks at a time. Most recently, on 12/17/10 I contacted Sony to tell them that the hard drive had crashed. (This was confirmed by a data restoration company which I hired independently to restore whatever data they could.) Sony represents that within 3-5 business days, someone will contact consumers with issues to fix the problems. On the 5th busine... read full review »