Bought a phone as an upgrade, had it for a month and it started crashing and would not hook up to the wi-fi in the house any longer. Had the technician check it out, told me to reset the entire phone which deleted all of my apps (paid and unpaid). From there, stayed on the phone trying to get info on getting an exchange for 3.28 hours. After I was told I would receive a replacement, I got an email a half hour later and it stated that they could not do it. So, let's just say that I am going to probably go with Verizon after being a customer for over 9 years. Done with them. I am disgusted. read full review »