I had to change my itinerary on a return international ticket and was told I would receive the updated itinerary through email, which I didn't get. I called back to AA to ask for it to be sent again. The lady on the other end asked me to be absolutely sure because to have the itinerary resent AA would charge me $5.00. When I expressed my displeasure she didn't even bother trying to explain further, instead she transferred me to her supervisor (knowing very well I was calling long distance). I waited longer than 10 minutes. read full review »