I became a customer of 5/3 bank afer they purchased Old Kent Bank back in 2001 or 2002. I must say the only reason I bank there is becuase it is a hassle to change banks. Service when visiting a branch is always slow, has they are understaffed, and staffed by people who are very slow in performing their duties. I undertsand that the inept need jobs too, and an inept bank is as good of place as any. 5/3 bank has failed every time I have required them to do much of anything, from ordering checks to clearing deposits, to processing online... read full review »