Based on the info provided on their website, and I quote: "Q: How long will it take to get my book? A: Photo book orders may take up to 7 lab production days to process. Remember to also allow for shipping time, which depends on the shipping method and distance from our NYC headquarters." I ordered 2x photo books on 11/23/2010. It was explained to me that at the latest my books would be sent out to me 12/3/2010. It's now 12/10/2010 and after speaking with an unusually unsympathetic and indifferent customer service representative... read full review »