I ordered 4 books as Christmas presents on December 10, 2010. Original estimated shipment schedule was December 14. On the evening of December 10 I was emailed to the effect that they had been scheduled for shipment to NY on Dec. 31 delivery by Jan 6 -- long after Christmas. Their own website states that cancellations are possible unless book is scheduled for shipment in 24 hours. Spent 30 minutes on phone to customer service rep who was unable to cancel the order but promised that another dept would contact me within 24 hours. In fact, they... read full review »