Untrained reps selling complicated equipment. Unhelpful head office staff with no flexibility and limited provision of service. I bought a Videophone when we had to pay $500 for the privilege on top of equipment cost. Bought one for my mum, daughter and my brother bought one, so we could communicate as a family. My daughters phone never worked and calling the techs at ACN we were told that because we were connecting by wireless they did not provide support! Huh? (ADSL is only available after someone dies in Australia). After paying 6 months of... read full review »