This company is a money hungry scam service. My dryer, included in policy, is old and last two years only worked on Low Heat with the timer set to Normal. Timer wouldn't move but I could still dry clothes, just used microwave timer. Sears came out, took dryer apart, said heating element looked bad, put it back together and the dryer no longer worked at all. This was after I paid them $60 for service call. Sears had to order part (a week to ship they said) and then I had to schedule another appt. which took another week for them to come... read full review »