We've been customers for five years, but lately the management has become mis-management. I called to make a reservation and they couldn't find our file. Said they lost all our paperwork. Then they called back to say they hadn't really lost it, but needed me to fill it out all over again. I asked if there was some way to sign a simple renewal agreement as they had all of this information in their system already. Sample question included whether my dog had any missing limbs and how they got along with other dogs and people (thi... read full review »