Direct TV has terrible customer service and poor product quality. Dish is much better at both. I encountered terrible attitudes from customer service from the beginning, but could not cancel the contract without paying the $5oo.oo fee (some states have a 15 day grace period-not MO). DO NOT DO DIRECT TV UNLESS YOU WANT TO BE TREATED LIKE CRAP!!! Only 1 phone rep was decent-the others were trained idiots. We even wrote letters to the president and the billing office in Colorado. This was months ago. The president's office - not the... read full review »