1.They charge you however they want since they have your credit card. 2. You don't know your plan changed because they never notify anything. 3. They never refund you on their mistakes, if it's your mistakes, they charge you more. 4. You need to pay $400 after canceling the service 1) a late fee $59.99 for not returning in 15 days after cancellation 2) $300 for not receiving the device even you sent the package to them. 5. They make up thousands of lies for not receiving the device in order to charge you $300. read full review »