I CALLED EMPIRE TO HAVE A REP COME TO THE HOME FOR A FREE QUOTE FOR CARPETING FOR 3 ROOMS. THEY SCHEDULED A REP TO COME OUT THE SAME DAY. WHEN SHE ARRIVED AT OUR HOME, SHE WAS IN PLAIN CLOTHES WHICH WAS FINE BUT SHE HAD NO IDENTIFICATION OR BADGE STATING THAT SHE WAS WITH EMPIRE. I FOUND THIS ODD BUT AGAIN, REALLY NOT AN ISSUE. SHE WENT ON ABOUT EMPIRE HOW THEY HAVE BEEN IN BUSINESS FOR X AMOUNT OF YEARS, THEY HAVE AN A+ RATING WITH THE BBB AND HOW "THEIR INSTALLERS" ARE BACK GROUND CHECKED TO THE AGE OF "16", THEY HAVE TO... read full review »