MY COMPUTER WENT DOWN AND I NO LONGER HAD CYBERDEFENDER ON MY NEW COMPUTER, BUT THEY CHARGED ME ANYWAY. WHEN I CALLED ABOUT THE CHARGE, THE MAN HAD ME ON HOLD FOR 20 MINUTES AND NEVER CAME BACK. I CALLED AGAIN AND THE NEXT MAN TOLD ME THAT I HAD TO CANCEL WITHIN 30 DAYS, AND THE 30 DAYS HAD PASSED. I DIDN'T EVEN KNOW I HAD BEEN CHARGED UNTIL I RECEIVED MY CREDIT CARD BILL . IT SEEMS THAT THEY SHOULD NOTIFY YOU THAT YOUR RENEWAL IS DUE SO THAT IF YOU NO LONGER HAVE A COMPUTER--YOU COULD CANCEL. IT SEEMS PRETTY SHADY TO ME!!! read full review »