Ordered 2 items for Christmas on Borders.com website. Shipping was standard 3-8 business days. Order placed on 12/3/10. Two of the three items ordered were delivered within the shipping time indicated. Third item never delivered, although I was charged for all three (3) items, including shipping. Never received e-mail or telephone communication regarding any shipping delay. Wrote to customer care @ Borders.com requesting information on delivery status, but never received a response. Called 800 number and was on hold for close to 30 minute... read full review »