Borders.com has offshored it's customer care, which means that Borders.com no longer offers customer care whatsoeve. I placed an order Dec 7. It is scheduled to arrive Dec 22. I'm still skeptical it will ever arrive. Anyway you count it, that's eleven business days! Three days longer than the eight days maximum Borders.com states at the website. I spoke to two "support experts." Neither would admit where they were located. Neither could explain why it was taking eleven business days rather than the eight the website promised. I like Borders Books, but Borders.com is going to take the entire company under. read full review »