I must say that my shippment was delayed just like everyone else. BUT IF YOU EMAIL ERIK ([email protected]) HE WILL RESPOND. Eglobal Wireless is a REAL company, who just got overwhelmed with holiday orders and they were not staffed for the rush. After emailing with Erik, I can tell he is answering emails around the clock, so know I understand why the phone or chat was not avaliable. They are so over whelmed with orders that they are usually only responding via email. After calling and waiting on hold, I decided to send an... read full review »