I upgraded my phone contract 3 days before my bill was generated and they have charged me for the whole period at the higher rate. They tried to tell me they were correct because my bundled minutes were added when I upgraded so I asked for 2 separate bills for the period before and after the upgrade. This was refused because 'it doesn't work like that'. No it works whichever way is in virgins favour. I was made to feel like I was trying to steal something and it took 2 hours. I have asked for a transcript of the conversation, I admit to getting irate but it is like headbutting a wall. read full review »