DirecTV ruined my Mom's Christmas present. Her acct# is 76322534. Her name is Sandy Lamberson. Somehow, she was suckered into a 2 yr contract with this horrible company. The installer has a hole in her ceiling with wires hanging down, she doesn't have the channels she is paying for, she cannot work the TV and DVR. They have no customer service so no one to talk to in order to resolve. They need to send someone (competent) to her house to (1) fix the ceiling (2) fix the TV (3) get the channels working (4) show her how to use the TV/channels. NO EXCUSES. JUST FIX IT. read full review »