Delta Airlines cancelled our flight home at 2am on Christmas. As we were asleep at the time, we were unable to make alternative arrangements. The weather was clear at 2 am and snow was not expected until 10 am at the earliest It took over an hour to actually reach a customer service representative. We were told there were no flights and that they couldn't transfer the ticket to another airline but they could refund the ticket. We were transferred to the "refund department" who stated they could move our ticket. At this point we... read full review »