I originally had a horrible experience getting my 5 meg service up and running even having to contact Better Business Bureau after 3 months of issues. Once I contacted the BBB it started working fine and has worked fine for the last several months (8 or so). I recently noticed that the speed was slow. I contacted support on the 22nd. The tech admitted a connection issue since the 16th. I then received an email that said there was an update as of the 22nd (same day I called coincidentally) but no resolution date. It is now the 27th and still... read full review »