Had lap top not working went to branch where had bought it to give in for repair.The New Malden branch .Sales person they cound not takei it in but had to phoe their service number.Who confirmed that I could take it in the branch who would send it for repair so had to make 2nd trip.Got text saying ready and collect from New Malden branch today.Phone new malden branch who said come to collect when I got there had to wait in a long queue and was now told not yer back what a wasted journey.Have got it in writting to say not back yet read full review »