I purchased a couch and a love seat from Bob's, only to have multiple problems, and found thier customer service to be terrible. Two months after purchasing the furniture, the mechanism which reclines the love seat broke. We complained to Bob's, still had the one year manufactorer's warranty, and they replaced the love seat for us. That was fine, but what was not OK is that we have had the same mechanism failure on our couch - twice! All the mechanisms were faulty, and it was just a matter of time untill ALL of them broke... read full review »