So I made an error when I made my electronic payment by a factor of 10. I called customer service to try and get the overpayment returned. They told me that they can not issue a check for overpayment. They can only do so for remaining balance if I terminate my service. So they obviously do have a method but they do not want too! They say the balance will be applied to future bills. This is over a years worth of bills that it will cover. I have been with them since living in VA along with DSL and 2 lines. Have been on hold for over 16 minute... read full review »