My daughter bought a new phone from the tracfone website and it did not work. She has been a Tracfone customer for many years and wished to stay with Tracfone. She called customer support and after 3 hours of trying to fix her phone, they agreed to send a new phone. The phone arrived but it was a different model and it was reconditioned. She asked me to call and I was on the phone for almost 2 hours and the same thing occurred. I was assured they would send the right phone but they sent another wrong model and reconditioned phone. Now she... read full review »