I feel they have the MOST POOR and HORRIBLE customer service. I would prefer to walk. Their customer service department is in my opinion poorly managed, I just got off from a 1 hour argument from a manager who told me there was no one higher in position than her to speak with, when I asked the name of her supervisor. I preced to ask her if she was the CEO, president, or owner of cheap-o-air, she would not answer. In my opinion I will never again even allow cheap-o-air to pull up on my internet's search engine. In my opinion I would rather throw the cost of an airplane ticket and walk then using their services ever again. read full review »