I've dealt with some extremely unhelpful low-level employees in the past. I've worked previously for a federal govt agency, I'm a veteran customer of Verizon, and I've read Catch-22 a bunch of times -- so I know how absurd these interactions can get. But NOTHING comes close to the mix of gross incompetence and outright abuse I've endured at the hands of Con Edison. One of their customer service representatives in particular (who identifies himself only as "Mr. Acevedo") should be fired or perhaps shot. read full review »