Horrible customer service!!!Not bad enough that they won't do ANYTHING about a brand new textbook ($92.00-still in shrink wrap), because it has been more than 14 days, but promoted a used book by a "Barnes and Noble Authorized Dealer" as being in good condition only to have pages missing, etc. When I called and discussed these issues with their wonderful customer service, I was told that it was the customer's responsibility to look at "every single page" to make sure that it is okay. Hence, put the blame on the... read full review »