I bought a washer and dryer from Lowes and purchased a warranty. When my washer broke I called to schedule service. I had to wait 3 days for an appointment and they gave me 3-4 hour window to wait for the repair man. I took off work to wait and when 5:00 o'clock came around and no repair man I called to see where he was. A&E stated they tried to call me but couldnt leave a message that they had to reschedule. They did not call, they had both of my numbers and no call. I have a cell phone and a home phone, neither rang and no message... read full review »