I have a Blackberry phone and it stopped working. I went to the store and told them I needed a replacement. Itwas under the extended warranty. Ike waited on me and he looked up the account but told me the warranty did not include a new telephone. I explained that two months earlier we were told that we were due for an upgrade at no charge. He told us the phone would be inexcess of $500.00. or if we sign a new two year committment it would be around $200.00 once we received the rebate. I asked him on four occassions about the cost of a new... read full review »