Summary: If you have a problem, ask to be sent straight to customer retention. They are the only ones that (kind of) know what they are doing. You'll save 2 hours. Full: First off, I was initially at fault because I got behind on my bill and my service got disconnected. But on 12/29/10, I discovered that I absolutely had to have access for work over the weekend. I'm tight on money, but decide if they can get me back on by the weekend I won't wait until payday and instead pay it right now, even though that really puts a squeeze... read full review »