Tricky guarantee plan. If you buy the warranty, and do not use it in 3 year, you get the full store credit back. I purchased two sets of furniture. One set is delivered on 01/06/2008. One set is delivered on 01/12/08. The bed was nit installed the correctly making huge noise and looking shaky. I called in within 2 days of delivery. The technician came out on 01/16 or 01/23/08. On 12/28/2010, I went store to redeem the store credit, I was told the credit is void since I have the service. And told me the the delivery date is 01/06/08, service i... read full review »