On Saturday 12/18 we had a washer/dryer unit delivered and installed (ordered online). We paid for installation and removal of old unit (see confirmation pasted at the end of the message). The delivery team said that they were not responsible for removing the old unit and that the installer would. However, when the installer arrived, he said that he could not (he was alone) and that delivery would have to come back to do so. At 8:39 AM, I called number sent in the confirmation email and spoke to Ms. Windsor (ID 25201) who barely spoke... read full review »