I had very thick layered hair that was about half way down my back. I went into Smartstyle for a trim and told the lady I wanted about 3 inches off while keeping my layers. Everything was going fine till she got to the part around my face. She asked if I wanted a face frame so I said yes but in LONG layers. She cut my past the shoulder length hair to chin length. The damage was done so she did the other side to match. She showed me the back and said how she was going to fix it. She cut something but I'm not sure what because she was in a... read full review »