I ordered three bedroom windows from Window City through Macro Renovation, it's premier dealer on November 2010. We were surprised to know that they are not safe at all. The sashes will fall out from their frames when I tilt them out. This is extremely unsafe and it has hurt my hand on the first day. This has been acknowledged as factory issue, not usual case. Two time inspections from factory were arranged, but nothing that they can do, as this is design flaw. They agreed that this could be due to large size of the... read full review »