I ordered a phone to be shipped 2-day air in order to arrive on 12/24. I called 12/23 and found it had not been shipped and so I cancelled the order. I was told I would be charged a 15% restocking fee even though the item had not shipped on time. I said I would dispute the fee because the item had not even been shipped. The "customer service" person then took my email address provided as part of my customer registration and looked up my facebook account while on the phone with me. He said to me "I know who you are, I am on your... read full review »