On December 23 I called and spoke to "Eric" in customer service to determine why my internet service had been inactivated. After much hunting, searching and asking for supervisor help, he finally explained that my "regulated" services had been disconnected and my account switched to basic services with a new account number back in February of 2008. I have called your company dozens of times over the last year, and not once has anyone explained this to me or informed me that I have two accounts to deal with. Eric transferred me... read full review »