The Thursday prior to this incident, I had phoned Thompson Services requesting service to my heat pump. TVA had reported one of the ducts to be loose & blowing warm air, although it was not possible to see exactly where the leak was located. I called Thompson Svcs Inc because they had in late September they had done an inspection/service of the system & it occurred to me that perhaps they had noted one of the ducts being loose at that time and would know where the leak was. Initially I dialed the wrong number and spoke with the... read full review »