I purchased a DVD player from Sony and I asked if I can test the specific item I wanted to purchase, as although it indicates that it can play certain formatted disks I wanted to be certain. I was informed that I had to purchase the DVD player and it can not be tested for me in the store. When I tested the new item at home it does not play the dvd formats as indicated on the outside of the packaging, hence I have to return the item to Sony at my cost and go through the process of getting a refund. This is extremely bad customer service and... read full review »