Well last August we booked a flight over the phone from Indy to LA. The flight was in September (so we booked a month in advance). When we called back a day before my flight to check on the tickets, they said my tickets were gone because we didn't call back 24 hours AFTER booking the flight to confirm the tickets. Mind you, we've never booked plane tickets before so when we called to book them we listened carefully on everything we were supposed to do. I can promise you they NEVER mentioned having to call back 24 hours AFTER booking... read full review »