Please see the letter I have sent to your partner company Asurion. I hope that you will reconsider continuing to allow such an incompetent group of people represent you. I am quite literally at the point when I am ready to cancel my Verizon service because I NEVER want to have to deal with these people again. IF I actually receive my phone on Monday, I will have been without a phone for 5 days. This is completely unacceptable. - Thank you, I have never received worse customer service. The initial service was not bad, I received a... read full review »