The site includes a link for email in addition to a phone number. Since they are based on the east coast, I am at work during their business hours and am unable to make personal calls. The first ozone generator I ordered had failed and I contacted them via a detailed email message. Their response regarding the repair was simply that I had to call, no other information. I thought this abrupt but thought that perhaps I had over used the generator and decided to order a replacement from them. After waiting several weeks for the generator to... read full review »