AS A CUSTOMER WITH DIRECT TV FOR FIVE YEARS, EVERY TIME I CALLED I GOT A DIFFERENT STORY, SO WHEN WE WERE READY TO MOVE NOV, 2010 I CONSIDERED GOING WITH DISH (FOUND THE SAME PROBLEMS WITH THEM SO CALLED DIRECT TV) TOLD THEM I WAS CONSIDERING SWITCHING TO DISH BECAUSE THEY WERE OFFERING 'HD FOR LIFE FREE'. THE "SUPERVISOR" SAID "I CAN DO THAT" WE PROCEEDED WITH ALL OF THE SERVICES AND COSTS AND REVIEWED THEM THREE TIMES BEFORE WE ENDED THE CONVERSATION. THEY HAVE NO WAY OF CONFIRMING IN WRITING WHAT YOU ARE GOING TO... read full review »