My complaint is pretty much the same as everyone else's. These people refuse to let anyone cancel their service. As long as they have a valid credit card number, they keep charging you over and over again, and there is NO way to get a refund from them. the only way that I finally got away was that my Amex was lost and my number was changed from the one they had; when they tried to renew without my permission, the card was denied and they began a calling campaign to "update my customer profile"...this is what they tell you and then... read full review »